Certification Programs

In today's competitive landscape, continuous learning is critical to move your career forward. Whether you're an experienced Gainsight Admin looking to take your career to the next level, an aspiring Gainsight Admin just getting started in your career, or a Customer Success professional wanting to demonstrate your professional accomplishments to the marketplace, Gainsight has you covered with a variety of credentialing programs.

Administrator Credentials Path

LEVEL 1

Gainsight NXT Associate Admin Certificate

  • Exam fee: $70 USD*
  • Complete Admin self-paced training on Gainsight University
  • Complete a 32 question, multiple choice examination with a passing score of 80%
  • On passing the exam, receive an Associate Admin certificate and digital badge you can display on LinkedIn and other social media platforms

LEVEL 2

Topic-Specific Certificates

  • Exam fee: $125 USD*
  • Complete a practical exam in the Gainsight environment with a passing score of 85%.
  • On passing, receive a Gainsight certificate and digital badge you can display on LinkedIn and other social media platforms

Topics

  • Reporting & Dashboards (Horizon Analytics)
  • Journey Orchestrator & Surveys
Click here to learn more.

LEVEL 3

Gainsight NXT Admin Certificate

  • Exam fee: $300 USD*
  • Complete the Level 1 and Level 2 Certificates (recommended)
  • Complete additional self-paced training
  • Complete Admin Hands-on Training courses (recommended)
  • Complete 60 question, proctored examination with a passing score of 70%
  • On passing, receive a Gainsight Certified Admin certificate and digital badge you can display on LinkedIn and other social media platforms
Click here to learn more.
Certified Gainsight Admin Directory
*Exam fees do not include local taxes and fees.

Other Gainsight Credentials


Gainsight End User Certificate

  • Exam fee: $70 USD*
  • Complete End User self-paced training on Gainsight University
  • Complete a 32 question, multiple choice examination with a passing score of 80%
  • On passing the exam, receive a Gainsight End User certificate and digital badge you can display on LinkedIn and other social media platforms
Show more
GS Customer Success Professional

Customer Success Professional
Credentials Path

Customer Success Manager Certified Professional

  • Complete CSM curriculum on the Pulse+ Academy site
  • Complete 60 question examination with a passing score of 70%
  • On passing the exam, receive an CSM Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Sign Up For Pulse Plus+

Customer Success Manager Advanced Certified Professional

  • Complete CSM curriculum on the Pulse+ Academy site
  • Complete 60 question examination with a passing score of 70%
  • On passing the exam, receive an CSM Advanced Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Sign Up For Pulse Plus+

Certified Professional CS Leader

  • Complete CS Leader curriculum on the Pulse+ Academy site
  • Complete 34 question examination with a passing score of 85%
  • On passing the exam, receive an CS Leader Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Sign Up For Pulse Plus+
Pulse Plus
Pulse Plus

Gainsight Associate Admin Certificate: Level 1

Are you interested in becoming a Gainsight Admin? We want to recognize your Gainsight training accomplishments with a tangible benefit: a Gainsight Associate Admin Certificate!

Why Get Certified?

  • Demonstrate your commitment to the Gainsight Admin learning journey
  • Increase your professional opportunities with a recognized and respected Gainsight certificate
  • Show the world your accomplishment by displaying the Gainsight certificate logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well

Qualifications

The Gainsight Associate Admin Certificate is for new Admins who are just starting their Gainsight Administration journey. It's also open to non-customers who are serious about learning Gainsight Administration and are ready to take the first step. The exam is designed to assess whether you have completed the introductory training and understood the basic concepts behind Gainsight CS application functionality.

Candidates should successfully complete the self-paced Gainsight Admin courses for NXT or possess the equivalent experience and knowledge prior to taking the exam. If you fail the exam once, you can sign up for a retake after 24 hours. If you fail on the second attempt, you can sign up for a final retake after one week. We recommend you use this time to review the course content.

Preparation

We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't already have access to a sandbox or production instance of Gainsight, and you're serious about learning Gainsight administration, you may request access to a training environment here.

Core Requirements

Click here for the full list of Gainsight Admin courses.

Exam Format

  • Content: 36 multiple-choice/multiple-select questions
  • Time allotted to complete the exam: 45 minutes
  • Prerequisites: Web-based training courses listed above
  • Passing score: 80%
  • Registration fee: USD $70, plus applicable taxes as required per local law
  • Retake fee: Up to two free retakes. After failing once, you can retake the exam after 24 hours. If you fail again, you can retake the exam after one week. Please use these waiting periods to review course materials.
  • Delivery method:
    • Unproctored exam delivered in an online environment.
    • Advance scheduling is not required; you can take the exam at any time.
    • The exam is currently available in English only.
  • Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirement. More information about the steps to renew will be published before May 2023.

How to Take the Exam

Gainsight has teamed with Kryterion to provide remote online testing.

  • Click the orange "Get Certified" button to be redirected to Webassessor, where you’ll create a secure test-taking account.
  • Click the "Create New Account" link in the upper right corner of the form and follow the instructions.

Retake Policy

  • Each exam purchase includes 2 free retakes.
  • Total number of attempts allowed: 3
  • 2nd attempt allowed after: 1 day
  • 3rd attempt allowed: 7 days after the 2nd attempt

Need Help?

Associate Admin Get Certified

Credentials from Credly

After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.

Click here for more information.

CS Course

Gainsight Certified Administrator: Level 2

We currently offer level 2 certification for two areas: Horizon Reports & Dashboards, and Journey Orchestrator and Surveys. Both are practical exams that require you to login to a Gainsight instance and complete a variety of configurations. See below for more information about how to prepare for each topic.

General Qualifications

Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 1 - 2 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 2 month period.

How to Take the Exam

Gainsight has teamed with Kryterion to provide remote online testing.

  • Click the orange "Get Certified" button to be redirected to Webassessor, where you’ll create a secure test-taking account.
  • Click the "Create New Account" link in the upper right corner of the form and follow the instructions.

Retake Policy

  • Each exam purchase includes 1 free retake.
  • Total number of attempts allowed: 2
  • 2nd attempt allowed after: 1 month

Reports & Dashboards

Do you support your organization by building and managing Reports & Dashboards in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!

Preparation

  • Complete our Admin Reports & Dashboards (Horizon Analytics) Web-Based Training on Gainsight University
  • Hands-on practice with report building and dashboard configuration (see exercises here and request a training environment from training@gainsight.com if you don’t have Gainsight access)
  • We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.
  • If you're an Administrator for Gainsight Salesforce Edition, listen to this 30-minute recording of what’s different between Salesforce Edition and NXT.

We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment here.

Exam Format

  • Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Reports and Dashboards (Horizon Analytics) functionality. You will be asked to create 6 reports, add them to a dashboard, and configure a variety of options such as global filters, pivot, and drill down views for those reports. You will also be asked to add a dashboard from Sightline Vault, and manage the user permissions for a Dashboard.
  • Time allotted to complete the exam: 8 hours
  • References: documentation and training materials may be utilized
  • Passing score: 85%
  • Registration fee: USD $125, plus applicable taxes as required per local law
  • Retake fee: One (1) free retake
  • Delivery options:
    • Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.
    • The exam is currently available in English only
  • Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirement. More information about the steps to renew will be published before September 2023.

Journey Orchestrator & Surveys

Do you support your organization by building and managing JO Programs & Surveys in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!

Preparation

  • Complete our Admin - Journey Orchestrator & Admin - Surveys Web-Based Training on Gainsight University
  • Hands-on practice with program and survey configuration and email template set up. (see exercises in courses above and request a training environment from training@gainsight.com if you don’t have Gainsight access)
  • Take our instructor-led hands-on Admin training on Journey Orchestrator (strongly recommended)
  • We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.
  • If you're an Administrator for Gainsight Salesforce Edition, listen to this 30-minute recording of what’s different between Salesforce Edition and NXT.

We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment here.

Exam Format

  • Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Journey Orchestrator & Surveys functionality. You will be asked to create a Program, Survey, and Email Templates, and configure a variety of options such as tokenized fields, translation options, wait timers, display logic, etc.
  • Time allotted to complete the exam: 8 hours
  • References: documentation and training materials may be utilized
  • Passing score: 85%
  • Registration fee: USD $125, plus applicable taxes as required per local law
  • Retake fee: One (1) free retake
  • Delivery options:
    • Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.
    • The exam is currently available in English only
  • Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirement. More information about the steps to renew will be published before December 2023.

Need Help?

Reports and Dashboards Get Certified

Credentials from Credly

After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.

Click here for more information.

Reports and Dashboards

Gainsight Certified Administrator for NXT: Level 3

Are you managing your Gainsight NXT instance, creating rules, automating functionality, building reports and responsible for the overall maintenance of your Gainsight implementation? It’s time to validate your skill set by becoming a Certified Gainsight Administrator!

Why Get Certified?

  • Join an elite Gainsight professional network and engage with the largest, most innovative customer success community in the world
  • Demonstrate your skills are up to date with innovations across the Gainsight platform
  • Achieve greater ROI from your Gainsight investment by maximizing use of key features & driving better outcomes
  • Increase your professional opportunities with a recognized and respected certification
  • Display the Gainsight certification logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well

Qualifications

Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 4 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 6 month period.

Preparation

  • Complete all NXT Admin Web-Based Trainings on Gainsight University
  • Review the topics and documentation in our Study Guide
  • (Optional) take the free unproctored Level 3 PRACTICE exam to familiarize yourself with the item format and the level of difficulty
  • We recommend at least 4 months of Gainsight experience prior to taking the exam. For additional hands-on experience, consider our Virtual Instructor-Led courses.
  • If you're an Administrator for Gainsight Salesforce Edition, listen to this 30-minute recording of what’s different between Salesforce Edition and NXT.
    • You are also encouraged to review the supporting articles listed at the end of the Study Guide to prepare.

We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment here.

If you have additional questions, please feel free to check out our FAQs.

Exam Format

  • Content: 60 multiple-choice/multiple-select questions
  • Time allotted to complete the exam: 120 minutes
  • References: No hard-copy or online materials may be referenced during the exam
  • Prerequisites: Web-based training courses listed above, content referenced in Study Guide, and 4 months minimum hands-on experience are highly recommended
  • Passing score: 70%
  • Registration fee: USD $300, plus applicable taxes as required per local law
  • Retake fee: One (1) free retake
  • Delivery options:
    • Proctored exam delivered in an online proctored environment.
    • Onsite at a testing center based on Kryterion availability. (Testing appointments are generally available every day except for major holidays, and depending on proctor availability.)
    • You may cancel or reschedule an exam through our Webassessor portal with no additional fee, up to 72 hours prior to your scheduled exam time.
    • No Shows, Cancellations and Reschedules within 72 hours of your scheduled exam time will incur an additional fee or the forfeiture of your exam fee all together.
    • Test fees, vouchers or coupons used to pay for the exam will not be refunded for sessions canceled without giving proper notice.
    • The exam is currently available in English only.
  • Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirements described here.

How to Take the Exam

Gainsight has teamed with Kryterion to provide remote online testing.

  • Click the orange "Get Certified" button to be redirected to Webassessor, where you’ll create a secure test-taking account.
  • Click the "Create New Account" link in the upper right corner of the form and follow the instructions.

Retake Policy

  • Each exam purchase includes 1 free retake.
  • Total number of attempts allowed: 4
  • 2nd attempt allowed after: 2 days
  • 3rd attempt allowed: 3 months after 2nd attempt
  • 4th attempt allowed: 6 months after 3rd attempt

Need Help?

NXT admin Get Certified

Credentials from Credly

After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.

Click here for more information.

Reports and Dashboards

Gainsight End User Certificate

Do you use the Gainsight Customer Success application in your current role? Or, are you hoping to land a CSM role at a company that uses Gainsight software? We want to recognize your Gainsight knowledge and technical skills with a tangible benefit: a Gainsight End User Certificate!

Why Get Certified?

  • Demonstrate your familiarity and technical savvy with Gainsight's best in class Customer Success application
  • Increase your professional opportunities with a recognized and respected Gainsight certificate
  • Show the world your accomplishment by displaying the Gainsight certificate logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well

Qualifications

The Gainsight End User Certificate is for Customer Success professionals of all experience levels. It's also open to non-customers who are serious about learning the Gainsight CS application and are ready to take the first step. The exam is designed to assess whether you understand the core concepts and can complete the most common CSM tasks in the Gainsight CS application.

Candidates should successfully complete the self-paced Gainsight End User courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam.

Preparation

We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight end user functionality, you may request access to a training environment here.

Core Requirements

Click here for the full list of Gainsight End User courses.

Exam Format

  • Content: 32 multiple-choice/multiple-select questions
  • Time allotted to complete the exam: 45 minutes
  • Prerequisites: Web-based training courses listed above
  • Passing score: 80%
  • Registration fee: USD $70, plus applicable taxes as required per local law
  • Retake fee: Your initial purchase includes 2 free retakes. We encourage you to review the course materials between exam attempts.
  • Delivery method:
    • Unproctored exam delivered through Gainsight University.
    • Advance scheduling is not required; you can take the exam at any time.
    • The exam is currently available in English only.
  • Certificate Validity Period: this certificate is valid for 2 years.

How to Take the Exam

  • Register for the Gainsight End User Certification course here.
  • Scheduling is not required; you may take the exam at any time after purchasing access.

Retake Policy

  • Each exam purchase includes 2 free retakes.
  • Total number of attempts allowed: 3

Need Help?

End User Certificate Get Certified

Credentials from Credly

After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.

Click here for more information.

NXT admin

Digital Credentials from Credly

In May 2021, Gainsight launched digital credentials (aka, badges) with Credly. Digital credentials are a verified credential and graphic representation of the knowledge and skills you’ve obtained and confirmed through our assessment(s). After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential. Your digital credential is portable and includes the details of your accomplishment. When you choose to make it visible to others, they can read about what it took for you to earn your certificate. You can easily share your badge on social and professional media with one click. You can also send a link to it by email, add it in an email signature, blog or website. Check out this Credly FAQ for more information. If you have earned an Admin certificate with Gainsight, but you haven’t received your Credly badge offer, please email training@gainsight.com for assistance.

If you cancel your registration, please contact training@gainsight.com to update your enrollment

GAINSIGHT CONTENT LICENSE AGREEMENT

This Gainsight Content License Agreement (“Agreement”) is made by and between Gainsight, Inc. a Delaware corporation with its principal place of business at 655 Montgomery Street, San Francisco, California 94111 U.S.A.  (“Gainsight”) and the individual or entity (“Licensee”) accessing or using the Gainsight Content and other content  located on the Gainsight web site, including without limitation at https://education.gainsight.com and https://support.gainsight.com   (“Gainsight Content”). By accessing, using or downloading Gainsight Content, Licensee is agreeing to the terms of this Agreement.

1.              Grant of License.  Gainsight hereby grants to Licensee, a limited, revocable, non-exclusive, non-transferable, royalty-free license to use the Gainsight Content solely for internal purposes in connection with Licensee’s training of its employees on the Gainsight products and services purchased by Licensee from Gainsight (“Gainsight Services”) subject to the terms and conditions in this Agreement (“Purpose”). 

2.              Ownership.

(a)            Licensee expressly acknowledges Gainsight’s sole ownership of the copyright, intellectual property and other rights including derivative rights, in and to the Gainsight Content. Licensee shall not take any action that might impair Gainsight’s rights in the Gainsight Content and shall not make any claim or take any action adverse to Gainsight’s ownership of the Gainsight Content.

(b)            Licensee expressly agrees that Licensee does not now have and shall not acquire any right, title or interest in or to the Gainsight Content, including any enhancements of the Gainsight Content, other than the limited license to use the Gainsight Content for the Purpose in accordance with the terms and conditions of this Agreement.  Licensee acknowledges that all uses of the Gainsight Content inure to the benefit of Gainsight. 

3.              Use of the Gainsight Content.  

(a)           Licensee agrees to use the Gainsight Content only in the form and manner provided by Gainsight and shall make no changes, edits, revisions or other adulterations to the Gainsight Content or proprietary marks therein.  The Gainsight Content may be used solely for the Purpose. 

(b)        GAINSIGHT CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. GAINSIGHT DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH REGARD TO THE GAINSIGHT CONTENT, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

4.              Termination.

(a)            Unless terminated earlier as set forth herein, this Agreement shall automatically terminate on the termination date of Gainsight Services. Gainsight may terminate this Agreement upon 30 days’ prior written notice via its website or otherwise; provided, however, Gainsight may terminate this Agreement with immediate effect in the event Licensee engages in adulteration or dilution of the Gainsight Content, exceeds the Purpose, or other conduct detrimental to Gainsight’s interest in the Gainsight Content.

(b)            In the event of that the rights granted to Licensee under this Agreement are terminated, Licensee shall have 5 business days after the date of termination, to remove the Gainsight Content from its LMS and any other repositories and return the Gainsight Content to Gainsight.

5.            Feedback.  From time to time, Licensee may provide Gainsight with suggestions, comments, feedback, ideas or know-how, in any form regarding the Gainsight Services or Gainsight Content (“Feedback”).  Licensee hereby grants Gainsight non-exclusive, worldwide, perpetual, irrevocable license, with rights to sublicense, to make, use, modify, distribute and otherwise commercialize the Feedback.

6.            Publicity.  Neither party shall make any press release or other public announcement concerning this Agreement without the prior written approval of the other party.

7.            Governing Law.  This Agreement shall be governed by the laws of the State of California, without reference to conflict of laws provisions.  Jurisdiction for litigation of any dispute, controversy or claim arising out of or in connection with this Agreement shall be in a United States Federal or State Court located in San Francisco, California, and the parties hereby consent to the jurisdiction and venue of such courts.  In any action between the parties to enforce any of the terms of this Agreement, the prevailing party shall be entitled to recover reasonable expenses, including reasonable attorney’s fees. Licensee shall comply with all applicable laws and regulations in performing its obligations under this Agreement.

8.            Limitation of Liability.  IN NO EVENT SHALL GAINSIGHT’S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS OR DAMAGES UNDER THIS AGREEMENT EXCEED $100.00.

9.            Force Majeure.  Neither party shall be liable for any loss or damage resulting from any delay or failure to perform all or any part of its obligations under this Agreement to the extent such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the reasonable control of the responsible party, including without limitation, telecommunications or power outages, strikes, riots, acts of war or terrorism, floods, earthquakes, fires or other acts of nature.

10.         Miscellaneous.    

(a)             No waiver by either party of any default shall be deemed as a waiver of prior or subsequent default of the same or other provisions of this Agreement. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, then the remaining provisions of this Agreement shall nevertheless be given full force and effect and be interpreted as broadly as possible to give full effect to the intentions of the parties in entering into this Agreement. 

(b)             Neither party may assign this Agreement or otherwise transfer any of its rights and obligations under this Agreement.
(c)             This Agreement constitutes the entire agreement between the parties with respect to this subject matter and supersedes all previous proposals, writings, arrangements and communications regarding the use by Licensee of the Gainsight Content.  This Agreement may not be modified or amended except in writing signed by the parties. 
 

 

 

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